When someone walks through the door, it is one of the most important moments of your service. Today we are going to guide you through 10 tips that will help you make your clients feel that they are appreciated and sought after in your hair salon. Welcoming a client to make them feel comfortable in your room varies from person to person, but there are certain guidelines that can be followed to make people feel more comfortable in your hair salon.
LOOK AT IT FROM YOUR POINT OF VIEW
Studies have shown that the anxiety level of a new client entering a hair salon situation is high, with “someone is ignoring him” listed as the main complaint. I don’t know when you were last in a hair salon as a customer, but now take a moment to put yourself in your customer’s shoes and think about how you would react if you were ignored when entering a store. I recommend that you go to another store the following bank holiday and see how you are greeted and look at the Service you receive so that you can see what it is like to receive good or bad Service.
Say hello to someone in the first ten seconds
Everyone wants to feel important. It doesn’t matter if your hair salon is a walkable establishment or by appointment, you should either recognize someone correctly when they walk through the door, or have someone greet you for you. Whether you are an intern or a receptionist, it doesn’t matter if you make everyone feel welcomed and appreciated by the door. It is better not to just say hello to them, keep things temperate and ask them how you are doing and how you can help guide them.
EYE CONTACT AND A SMILE
Look up and reach the customers’ eyes and if you feel like a little smile, smile. This creates an immediate feeling of welcome for everyone who walks through the doors of your home. If you are too busy with another client, let them know that you will contact them as soon as possible. Fair warning, don’t flash a dummy smile, because it’s dishonest and people can see through it. It’s nice to just recognize someone and let them know that they are special, but if you can do it with a real smile, it will go a long way.
Body language
Do your best to turn to the client and adopt a relaxed but upright attitude. It gives the feeling that you are confident in who you are and that you are ready to help the person you have just contacted.
IF YOU ARE BUSY
If you are currently busy with a haircut and there is no one around to welcome a new client, it is good to apologize for what you are doing to greet someone in your house properly. Believe me, this will greatly contribute to the creation of an environment in which people feel comfortable and it will bear fruit. Ignoring your clients is noticed when you sit down and are not sure about the appearance of the procedures in your hair salon. If you can’t do this, make sure to greet them with eye contact and come to them as soon as possible.
If you are busy and SOMEONE greets your client
If you are at the back of the store and one of your regular customers enters in the middle of your haircut, be sure to nod or wave to him as soon as you notice him and, if possible, tell him how long it will take him to sit in your chair.
IT NEVER HURTS TO HAVE BODY CONTACT
Whether it’s a punch or a handshake, I recommend the first body contact with someone before touching their head and face directly. Shaking hands may be old-fashioned, but the old-fashioned approach is considered by most to be an appropriate greeting.
A warm welcome
“Hello”, “good morning” or “good evening”, followed by a “How can I help you today?”, or “how are you today?”, or any Variation of this topic is a great way to start a conversation with someone. “Welcome” or “welcome back” is also a wonderful beginning. These greetings are to the point and help your client feel comfortable. If you have time and want to be a little more inventive in your greeting, do not hesitate today with a “Hello, Sir” or a “very kind of you, How Can we help you?”It’s up to you to decide how to present yourself and your home.
Allocation
If you know the client, immediately say his name. Nothing makes me feel like I’m at home than going to a place and letting someone look me in the eye with a smile and greet me by name. That alone will keep me coming back again and again. If you don’t remember the names well, there are a lot of memory tricks to work on, find one that works for you and try to implement it. I’m trying to add people to my social media and then spend some time browsing their Profile. The next time you come in, I have an idea of who you are and it helps me remember your name.
IMAGINE YOURSELF
My name is …, goes a long way and will give you a name in return.
THE LOST FEW
If you notice that someone is looking a little or getting lost, there is always a chance that they have been ignored or that they simply have not received the information that was given to them. Take a few seconds and make sure that you are comfortable, that you know where you can sit, where the magazines are (if any), give them the Wi-Fi password or let them know how long you may have to wait for a particular hairdresser, etc. This is not the ideal situation, but if you are attentive and listen to what you want, you will probably be able to alleviate the problem. In this situation, take a little more time than usual to help your guest properly so that he feels like he has been heard and that he feels important again.
BRING THEM TO YOUR CHAIR
Offer to take a jacket, sweater or hat with you and hang it for yourself if you are interested. Do not force it if you are interested in doing it yourself. Bring them to your chair with a few kind words and hold the back of the chair when you get into the seat. And get ready for the consultation. Do not drape them immediately, but consult with them first. We will be discussing the consultation next week, so be sure to check back for that.
In conclusion
The greeting will calm your guest down, so be sure to talk to them right away, be sure to look them in the eye and if you have a real smile to give, give it. Say something inviting, shake a hand, introduce yourself and take a name. Take a jacket, hang it up and bring your guest to your chair. If you are busy with a client when one of your guests comes in, make sure that he is welcomed, and when he nods, give him an idea of how long it will take to receive care. With this Routine, you will be sure that every person who walks through the doors of your company will feel that they are important to you and your company.